Vision Net Modem

Troubleshooting Connection

If you are having problems connecting to the Internet, follow these steps to reboot your modem.

• Unplug the power cord for your Vision Net modem.
• Count to 10 before plugging your modem back in.
• On the front of your modem, when the “DSL” and “Internet” lights have turned on and are steady (not flashing), try to reconnect to the Internet.

**NOTE: If the DSL light on the front of your modem continue flashing, make sure that you have your phone line plugged into the modem, and that it has a dial tone. If you still cannot receive an internet signal, please contact us.

If you are experiencing interruptions in your service.

Make sure there are no filters on the line going to your modem. These filters, while on other phone connections will make your Internet perform quickly and reliably, do not belong on the phone line that is going to your modem.