Digital Cable: Need To Troubleshoot

Sound But No Picture

If you have sound on your TV, but no picture (or a picture, but no sound), try the following steps.

• Make sure your connections to your Set-Top Box and TV are plugged in tightly and securely.
• Make sure all connections are plugged in to the correct locations. (Click here to select your Set-Top Box)

One or More TVs are not working

If you are experiencing one or more of your TVs that are not working, take a look at your Set-Top Box.

For ADB Set-Top Boxes, (If your box has GREEN lights on the front):

• Both should be lit. One is for “Power” and one is for “On-Line
• If your “On-Line” light is out, check the Ethernet cable at the back of the box. Make sure it is plugged in correctly and securely.
• Make sure the Ethernet cable in the modem is connected properly. If the Ethernet cable is not connected to the modem, none of your TVs will receive picture.

For Amino Set-Top Boxes, (If your box has RED lights on the front):

• Make sure your TV is on the proper channel or input.
• Make sure your Set-Top Box is on.
• If your red light is blinking, you will need to check the Ethernet cable at the back of the Set-Top Box. Make sure it is properly connected and secured to your Set-Top Box, as well as your modem.
• Turn your Set-Top Box off and then on again to make sure it boots correctly.

**NOTE: There is also a chance that your modem is not receiving power. If the above methods do not work, make sure that your modem (BEC, Vision Net and the 3-Com Switch) is plugged in. Try unplugging and re-plugging your modem in.

Set-Top Box does not power on

If your Set-Top Box does not power on, here are a few tricks to try:

• Verify that there is power going to the STB.