Phone Service How-To Guides

Ready to use your phone features? Follow these simple instructions below to activate your voicemail options. Use our handy Calling Features Guide for more options! (not all features available in all areas).

Voicemail

To set up voice mail for the first time, customers outside the Texas Area, follow these steps:

1. From your home phone, dial *15
2. When you hear the introductory prompt, press #
3. You’ll need to enter your password. Your temporary password is 1-2-3-4
4. The system will then promt you on further instructions to setting up your voicemail.

For Texas Area Customers, to set up voice mail for the first time, follow these steps:

1. Dial 123
2. Press #
3. When you hear the introductory prompt, enter your password. Your temporary password is 1-2-3-4
4. The system will then promt you on further instructions to setting up your voicemail.

Retrieving Messages and Accessing your Mailbox

To Retrieve Messages outside the Texas Telephone Area, and access your mailbox, follow these steps:

When you pick up the phone, a stuttered dial tone will indicate when a message is waiting.

1. Dial *15
2. Enter your personal password (this will have been set by you when you set your voicemail up)

To retrieve messages away from home:

1. Dial your home phone number.
2. When your voicemail picks up, press #
3. Enter your password.

To Retrieve Messages in the Texas Telephone Area, and access your mailbox, follow these steps:

When you pick up the phone, a stuttered dial tone will indicate when a message is waiting.

1. Dial 1-2-3-#
2. Enter your personal password (this will have been set by you when you set your voicemail up)

To retrieve messages away from home (SUGARTOWN):

1. Dial 337-328-MAIL (6245)
2. Dial your 10-digit phone number, followed by #
3. Enter your password.

To retrieve messages away from home (ELIZABETH & PITKIN):

1. Dial 318-634-MAIL (6245)
2. Dial your 10-digit phone number, followed by #
3. Enter your password.