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Our Response To COVID-19

    Home Our Response To COVID-19

    UPDATED 6/8/2020

    As our company responds to COVID-19, the health and safety of our employees and customers remains our top priority. The services we provide are critical to the rural communities we serve, and we’re committed to being there when our customers need us most.

    How is Cameron Communications keeping their customers connected?

    Cameron Communications will be here to keep you connected throughout the COVID-19 pandemic.  We recognize that staying in touch with your family, friends, school and work has never been more important.

    Below are a few ways we’re helping consumers, small businesses, and enterprises in our areas.

    Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, which we share, Cameron Communications is proud to support our customers by pledging that, for the next 60 days, we will:

        • Not terminate the service of any home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
        • Waive any late payment fees that any home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.

    What Cameron Communications is doing to help provide a safe environment?

    When people need us most, we keep them connected.

    That’s what we do.

    It’s who we are.

    With Cameron Communications top priorities being the health and safety of our customers and employees we want to let you know what we’re doing to respond to COVID-19.

    We are closely monitoring updates from our local government and the Centers for Disease Control and Prevention and taking their recommendations on the steps we can take to help prevent the spread of the COVID-19. We are also reinforcing safe behavior practices (regular hand washing, the use of hand sanitizer, disinfecting spray & wipes and increased cleaning) in every environment and providing support and guidance to our employees whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place, set forth by government agencies, if an employee is diagnosed with COVID-19 or is asked to self-isolate by a public health authority.

    What can you do to help us keep our employees and other customers safe?

    Every precaution is being taken to ensure the safety and health of our communities, but we need your help. If you have a previously scheduled installation or trouble, and have any concerns, we will be happy to reschedule your appointment for a later date.  We also urge customers to contact us at 1-800-737-3900 or on our website at www.camtel.com. We are open for business but in order to help our customers and employees practice safe social distancing, we will be limiting the number of customers to THREE in our stores at this current time. By calling or going online, we can assist you with many things, some of which include answering questions, upgrading your services, troubleshooting tips and paying your bill online. Below are some quick links to those pages:

    https://www.camtel.com/customer-service/online-resource-center/

    https://www.camtel.com/contact-camtel/email-us-2/

    https://www.camtel.com/myaccount/online-bill-pay-options/


    Cameron Communications
    is a full service broadband company, providing advanced services to both residential and business customers in rural Southwest and Central Louisiana and Southeast Texas.
    Cameron Communications, LLC, Communication, Sulphur, LA

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    Contact

    1-800-737-3900

    Corporate Headquarters
    Cameron Parish, Carlyss,
    Elizabeth, and Texas
    153 West Dave Dugas Rd.
    Sulphur, LA 70665 Phone: 337-583-2111
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    • Our Services
      • Digital Cable
        • Enjoy Video On Demand
        • watchTVeverywhere
        • Tiers
        • Channel Guides
        • Sports, Sports & More Sports!
        • DVR
        • Closed Captioning
      • High Speed Internet
      • Reliable Phone
      • Bundle & Save
      • Business Services
    • Get Service
    • Customer Service
      • Online Resource Center
        • High Speed Internet How-To Guides
          • 3-Com Switch
          • BEC Modem
          • Vision Net Modem
          • Wireless Router
          • Linksys New Wireless Router
          • High-Speed Internet Troubleshooting
          • Internet: Miscellaneous Support
        • Digital Cable How-To Guides
          • Remote Controls
          • Set-Top Boxes
          • Digital Cable: Need Help With
          • Digital Cable: Need To Troubleshoot
        • Phone Service How-To Guides
        • Glossary of Terms
      • Office Locations
      • Payment Options
      • Tell Us What You Think
    • MyAccount
      • Online Bill Pay Options
      • Payment Options
      • Understanding Your Bill
      • Billing FAQs
      • Your Camtel.net Email
    • About Us
      • Our Mission
      • History
      • Cameron in the Community
      • New Technology
      • Lifeline Information
      • Broadband Stimulus Grant
    • Legal Information
    • Newsroom
      • Press Release Gallery
      • Media Contacts
      • Donations & Sponsorships
    • Careers
    • Contacts
      • Email Us
      • Office Locations
      • Media Contacts
      • Donations & Sponsorship Requests
    Cameron Communications