Our Response To COVID-19
UPDATED 6/8/2020
As our company responds to COVID-19, the health and safety of our employees and customers remains our top priority. The services we provide are critical to the rural communities we serve, and we’re committed to being there when our customers need us most.
How is Cameron Communications keeping their customers connected?
Cameron Communications will be here to keep you connected throughout the COVID-19 pandemic. We recognize that staying in touch with your family, friends, school and work has never been more important.
Below are a few ways we’re helping consumers, small businesses, and enterprises in our areas.
Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, which we share, Cameron Communications is proud to support our customers by pledging that, for the next 60 days, we will:
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- Not terminate the service of any home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
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- Waive any late payment fees that any home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
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What Cameron Communications is doing to help provide a safe environment?
When people need us most, we keep them connected.
That’s what we do.
It’s who we are.
With Cameron Communications top priorities being the health and safety of our customers and employees we want to let you know what we’re doing to respond to COVID-19.
We are closely monitoring updates from our local government and the Centers for Disease Control and Prevention and taking their recommendations on the steps we can take to help prevent the spread of the COVID-19. We are also reinforcing safe behavior practices (regular hand washing, the use of hand sanitizer, disinfecting spray & wipes and increased cleaning) in every environment and providing support and guidance to our employees whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place, set forth by government agencies, if an employee is diagnosed with COVID-19 or is asked to self-isolate by a public health authority.
What can you do to help us keep our employees and other customers safe?
Every precaution is being taken to ensure the safety and health of our communities, but we need your help. If you have a previously scheduled installation or trouble, and have any concerns, we will be happy to reschedule your appointment for a later date. We also urge customers to contact us at 1-800-737-3900 or on our website at www.camtel.com. We are open for business but in order to help our customers and employees practice safe social distancing, we will be limiting the number of customers to THREE in our stores at this current time. By calling or going online, we can assist you with many things, some of which include answering questions, upgrading your services, troubleshooting tips and paying your bill online. Below are some quick links to those pages:
https://www.camtel.com/customer-service/online-resource-center/
Cameron Communications
is a full service broadband company, providing advanced services to both residential and business customers in rural Southwest and Central Louisiana and Southeast Texas.
